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Refund Policy

Last updated: Dec 16, 2025

This Refund Policy applies to all purchases made on mydigital-guru.com (“we,” “our,” or “us”). By purchasing our services, digital products, or subscriptions, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Digital Products & Services

mydigital-guru.com primarily offers digital services, online consultations, downloadable resources, and digital products. Due to the nature of digital content and immediate access, all sales are generally considered final and non-refundable, except as expressly stated in this policy.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • You were charged incorrectly due to a technical or billing error

  • You did not receive the purchased service or digital product due to a system issue on our end

  • A service was cancelled by us before delivery

  • A refund is required under applicable consumer protection laws

All refund requests are reviewed on a case-by-case basis at our sole discretion.

3. Non-Refundable Items

Unless explicitly stated otherwise, the following are non-refundable:

  • Downloaded or accessed digital products

  • Online courses, training materials, or guides once access is granted

  • Consultation or coaching sessions that have already been delivered

  • Subscription fees after the billing cycle has started

  • Promotional, discounted, or special-offer purchases

4. Service Cancellations & Rescheduling

4.1 Consultations or One-on-One Services

  • You may request to reschedule a booked consultation by contacting us at least 24 hours before the scheduled time

  • Missed appointments or late cancellations may not be eligible for a refund

4.2 Subscriptions

  • You may cancel a subscription at any time to avoid future charges

  • Cancellation does not entitle you to a refund for the current billing period

5. Refund Request Process

To request a refund, please contact us with the following details:

  • Full name

  • Email address used for purchase

  • Order or transaction ID

  • Reason for the refund request

Refund requests must be submitted within 7 days of the purchase date unless otherwise required by law.

Contact Email: info@mydigital-guru.com

6. Refund Processing

  • Approved refunds will be processed using the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

  • Any transaction or processing fees charged by third-party payment gateways may be non-refundable

7. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

  • Immediate suspension of your access to our services

  • Permanent termination of your account

  • Restriction from future purchases

We encourage customers to contact us first so we can resolve issues promptly and fairly.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Website: mydigital-guru.com
Email: info@mydigital-guru.com

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